As a state purchasing agent we are always excited to find new veteran owned businesses to meet purchasing guidelines - and even more excited when the customer service is at the level that I experienced with Michael. Though we don't find ourselves having to purchase these types of items all-too-often, I look forward to the next time we do as I know it will be a seamless and pleasant process. Michael has great communication regarding the status of orders and answers all questions with an obvious knowledge of the items he is offering. Thanks for everything!